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FAQ

1.Before you order;
You must be 18 years of age or over before ordering our products


2.Product Descriptions:
Great care is taken in describing products as accurately as possible, however due to manufacturer changes and improvements we reserve the right to alter, withdraw or amend product description without prior notice.Where necessary we will send a substitute item or improved version of the product. If this is not acceptable to you, please notify us at the time of placing your order.
Dimensions and sizes given are approximates only.

Batteries are not supplied with products unless stated.

Please Contact Us before you order if you have any queries.

3.Pricing
All prices shown on this web site are in Great Britain Sterling Pounds and will be billed accordingly.Postage and Packaging, and administration charges are included in the price.. Prices are subject to change without prior notice. We will of course honour the price of a product once ordered.Prices quoted relate to this web site only, some prices may differ to that shown in our catalogue, on special offer leaflets or in our numerous advertisements etc.

4.Return Policy:
If you would like a refund on an unopened item(s), please Contact us as soon as possible. The item MUST be returned in its original packaging and original condition. After we receive your returned item and inspect the returned merchandise, we will reimburse your payment account for the purchase price of the item, less the original shipping fee. Please allow us 3 business days from the time we receive your item to process your return.

**Please be aware that we may not accept return merchandise that arrives without an order/invoice number on the outside of the package.**
However, We do not accept any refund for the following reasons :
Product is not suitable for personl reasons such as colors, material, size etc.
Human damage
Wearing damage

5.Packaging
Discreet packaging
Your privacy is important to us. Therefore, we will do absolutely everything to ensure your details and your package is completely discreet.

6.Return Policy:

Return Policy (14 days warranty)
We provide "14 days warranty" for all the products, customers may request an exchange within this period.
If the item you received is defective or if it is not the item you purchased, Contact us to request a refund/exchange as soon as possible. Be sure to write the order/invoice number on the outside of the package before shipping. Once the item is confirm defected, we will arrange either a replacement or issue a refund of the defected item. We will take care of the return postage.
If you changed your mind and decided you do not want to keep the item, don't worry, simply send your an unopened item(s) back to ous. Contact us to request a refund/exchange as soon as possible. After we receive your returned item and inspect the returned merchandise, we will reimburse your payment account for the purchase price of the item, LESS the original shipping fee. Please note, customer will also have to take care of the return P&P.

Shipping reimburserment is available for the cost of returning defective items or incorrectly sent items. Please email us a copy of the receipt for shipping the item. Shipping reimbursements will Only be refunded for packages shipped via standard delivery service.

Customer must use ONE of the following standard delivery service:

If return parcel is UNDER 2kg - Royal Mail 1st Class Recorded (Sign For) Delivery
If return parcel is OVER 2kg - Parcelforce 48
WWW.hunnybunny.co.uk will NOT refund any extra cost for other delivery service.

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